Take advantage of our superior support services to keep your security strong, minimize threats, and free up your valuable IT resources for other critical functions.
How do we know our support is best? We’re Trend Micro, 100% security, 100% focused, 100% of the time. We’re global SECURITY experts and completely dedicated to helping your organization exchange digital information safely.
As the cyber security landscape becomes more complex, our support teams have the best knowledge-base, ongoing training, and staff resources for handling customer issues. Trend Micro Support Services can:
Choose between two levels of support to ensure smooth operations:
What you can expect from Trend Micro Support Services | Support Offerings | |
---|---|---|
Trend Micro 24x7 Support* |
Trend Micro Premium Support |
|
Telephone Support | 24 x 7 | 24 x 7 |
Designated contacts | 3 | 6 |
Product updates and upgrades | ![]() |
![]() |
Telephone, email, and web-based support channels | ![]() |
![]() |
Access to Customer Service Engineers | ![]() |
![]() |
Assignment of Named Customer Service Manager | ![]() |
|
Priority case handling | ![]() |
|
Suspicious file analysis (via Premium Support Connection) | ![]() |
|
Installation and upgrade support | ![]() |
|
On-going security assessments and recommendations | ![]() |
|
Monthly calls and annual on-site meeting | ![]() |
|
Number of regions | 1 | |
Suitable for global and large enterprises | ![]() |
*Access to support around-the-clock is for critical issues as defined at www.trendmicro.com/severitydefinitions (PDF)
Media społecznościowe
Połącz się z nami
| | | |